Pathology tests
Your doctor or pathology collector will advise you when they expect the results of tests or procedures to arrive. You may call for information on whether the results are normal or whether you require a follow up visit. Please note that actual measure will not be released over the phone and will require another appointment with your GP. If the results require Urgent attention then you will be contacted by the practice for further instructions.
Appointment scheduling
Scheduling an appointment is essential to minimize consultation waiting time. We ask that where possible you advise our staff if you believe a longer consultation or nursing assistance is required. Emergency situations arise during the day and sometimes the doctor does run late for the schedule but by requesting the required time will assist in keeping to time for everyone.
Translating and Interpreting Services
This practice accommodates the need of patients who may require additional assistance if they are hearing impaired or unable to speak or have trouble with English as a second language. We are able to arrange interpreter services to patients at no additional cost. Please let our friendly reception staff know if you require an interpreter to be arranged.
Your Privacy
Our consent form is written in accordance with the Limestone Medical Centre’s Privacy and Policy. If you wish to read this document in full prior to signing, we can provide you with a hard copy. Alternately, our policy can be found electronically through this link
Please ask our friendly reception staff for more information.
We use this information you provide to manage your health care. You can assist us in maintaining the accuracy of your information by advising the practice of any changes to your address, phone numbers or Medicare details. Please peak to the receptions staff BEFORE your appointment if you have any queries about our billing policies. Please be advised that you are free to withdraw, alter or restrict your consent at any time by notifying this practice in writing.
Your Rights
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use the suggestion box. We take your concerns, suggestions and complaints seriously. You can email us at admin@limestonemc.com.au or alternatively you may ask to speak to the Practice Manager directly with your concern and it will be investigated and appropriate action taken. Should you be dissatisfied with the way in which your complaint has been handled you can contact the Health Quality and Complaints Commission on 1800 077 308
